Our delivery elves follow protocols to ensure the safety of your families and ours. Health and safety is our top priority.
Our delivery team will be wearing masks, gloves, and booties* and will use hand sanitizer before and after all deliveries. We are proud to continue to deliver Christmas cheer this season as safely as possible. We request customers also wear a mask in the presence of our team to keep us all safe. We see this as a two-way commitment.
*Booties upon request.
Contactless delivery will be offered as an option when ordering your tree. Our delivery team will bring the tree to your door but will NOT enter your home. The tree will receive a fresh cut, will be set in the stand, and then will be left along with a tree skirt outside your door. Trees will need to be watered within one hour of delivery to ensure the pores do not close.
When you are placing your order, at the time of checkout, you will have the option to tip your delivery team (2 elves per delivery) electronically if you prefer not to handle cash at the time of delivery. While tipping is never required, our delivery team works hard to bring you a happy holiday!
If our delivery team arrives and is turned away there will be a $50 re-delivery fee to setup a new delivery date / time. If our delivery team arrives and the order must be cancelled, there will be a 50% cancellation fee.
Please see our Delivery Service & Policies page for more details on our cancellation policy.
*Note: You MUST still be present to receive the delivery. Trees will not be left outside your home/office without confirmation that there is someone on the other side of the door to receive it.